Flexible Exchange Policy
Can't make the concert? You may exchange your CSO ticket for any other CSO concert or your Pops tickets for any other Pops concert in the same season (excluding special events), or donate your tickets for a tax-deductible receipt. There are no refunds on single ticket (non-subscription) purchases, and a service charge of up to $3 per ticket applies to non-subscription ticket exchanges. Exclusive Subscriber Benefit! Unlimited, free ticket exchanges.
You must request your ticket exchange at least 24 hours prior to the concert you cannot attend because the value of your ticket is void once the concert has passed.
If you exchange for higher-priced tickets, you will be charged for the difference. If you exchange for lower priced tickets, no refund will be issued.