New here? Welcome!
When you come to a concert at Music Hall, expect to enjoy yourself. Let go of any preconceived notions you have about classical music and what you’re about to experience. Whether you know it or not, you’ve already heard classical music all through your life in things like commercials, cartoons, and movies. Let your mind be open and get ready to enjoy the beautiful music.
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Below you will find helpful information that will help you to make the most of your first concert experience at Music Hall. Feel free to call our friendly box office staff at 513.381.3300 if you have additional questions!
What should I wear?
There is no dress code for orchestra concerts. We encourage you to come as you are whether you want to dress up for a night on the town, or play it more casual for a relaxing experience.
When should I arrive?
We recommend arriving at least 45 minutes before the concert. Consider how much time you want to park, enjoy the beauty of the building, take some photos, enjoy a drink, read Fanfare magazine (the official CSO program) or to find your seat. Look for your concert e-minder emailed to you a couple of days before the concert for a listing of any bonus experiences that may occur before the concert.
Where should I park?
Look for your best parking options near Music Hall here.
Where should I sit?
There are three levels at Music Hall. The first floor is called the Orchestra, the second the Balcony and the third the Gallery.
- For best blend of value and great acoustics: Price Zone B on Orchestra and Balcony levels and Price Zones B and C on the Gallery level
- Best leg room: All price zones on orchestra level, plus sections 1, 2, 6 and 7 on Balcony and Gallery levels
- Lowest Price: Partial View A & B on all three levels
- Best sightlines: Premium and Zone A seats on Orchestra and Balcony levels
- Best overall value: Zone E on Gallery level
What assistance and access is offered for audience members with accessibility needs?
All three levels of Music Hall have elevator access and accessible seating options. Hearing devices are available for audience members with hearing impairment and can be checked out at Guest Services in the lobby.
May I take pictures or use my phone?
Feel free to take as many as you would like outside the building or in the lobby. Post your favorite photos and tag us @CincySymphony or @CincinnatiPops. Flash photography, glowing screens and video are prohibited inside the auditorium during the performance. To allow everyone in the auditorium to enjoy the concert, make sure your phone is switched to silent or completely off.
How long are the concerts?
Most concerts are about 2 hours with a 15-20 minute intermission.
How do I find my seat?
Ushers, identified by a uniform and name tag, will greet you at the auditorium doors. They will offer you a Fanfare magazine and will help you to locate your seats.
When do I clap?
Audiences applaud when the concertmaster (1st chair violinist), conductor, and soloists enter the stage. They applaud again at the end of each piece or after a conductor makes remarks to the audience. Some pieces have multiple sections, so if you aren’t sure, watch for the conductor to lower their arms and turn to face the audience. Occasionally audiences will also clap at the end of a movement before a piece has finished if they are particularly moved or excited.
Do I need to know about the music before I come to the concert?
No! It is an amazing experience to simply come and hear a piece of music for the first time without any prior knowledge of the work. If you wish to learn more about the music we provide program notes at the concert in our Fanfare magazine and on our website. We also host Classical Conversations one hour before most Cincinnati Symphony Orchestra concerts.
All ticket buyers receive Concert E-Minders via email before each concert with info about the program, bonus experiences, parking, dining, etc. Make sure we have your email address so we can send helpful and important information to you! Call us at 513.381.3300 or email us at email@example.com to provide us with your email address.
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