Box Office Manager
Box Office Manager
The Box Office Manager helps deliver on the CSO’s mission and vision of engaging audiences and community better than any other orchestra in the world, by delivering excellent customer service, deepening patron engagement, and cultivating a high-performance culture in the box office. The Box Office Manager has an eye toward continual process improvement; models the highest possible guest service and sales; leverages existing tools (Tessitura, T-Stats, etc.) to recommend and make good business decisions; and works collaboratively with internal and external constituencies to align positively around organizational objectives. This position also requires a willingness to learn, to embrace industry best practices, and to approach our work with an innovative, forward-leaning bent. The Box Office Manager, reporting to the Director of Sales, works closely with the entire marketing team to ensure best-in-class patron experience and engagement.
• Model and lead a patron-centered, high-performance culture in the box office
• Ensure superior customer service to all patrons; resolve guest complaints in a prompt manner
• Hire, supervise, schedule and provide ongoing training to part-time Patron Service Representatives (PSRs) and Lead PSRs
• Manage budgets and including projections
• Determine appropriate contests and incentives for PSRs to reward customer service and sales performance
• Ensure superior customer service to all patrons; resolve patron problems (CSIs) in a prompt manner
• Manage the box office 1-2 concerts per weekend at Music Hall and Riverbend Pops throughout the performance season
• Assist Director of Sales with ticketing set-up in Tessitura (promotions ticket text, price types, etc.)
• Assist various departments with preparations for special events and engagement activities
• Oversee community ticketing initiatives
• Leverage industry resources and connections (INTIX, etc.) for best practices and process improvements
• Ensure integrity of daily balancing and handling of all payments as well as the confidentiality, proper handling, security, filing and disposal of all sensitive materials in accordance with company standards
• Other duties as assigned
• Previous box office experience within a performing arts organization
• Demonstrable experience with project management and planning skills
• Ability to organize and prioritize work under pressure and meet deadlines
• Experience managing a team
• Knowledge of classical and choral music
• Experience with Tessitura database
• Experience with Data analysis
• Ability to frequently work nights and weekends
• Bachelor’s degree in Music, Management or similar field
Compensation and Benefits: The Box Office Manager position garners a competitive salary. The CSO offers generous benefits including; medical, dental, long term disability, life insurance, health savings account contribution, 403(b) participation with employer contribution, up to 12 weeks paid maternity leave, flex time and the opportunity to work for an artistically thriving and financially stable nonprofit organization.
A Commitment we value
Music teaches us it is precisely in the harmonious blending of different notes, different pitches, different dynamics, different instruments, different musicians, and different voices, that we find comfort, satisfaction, and joy. We celebrate and practice these truths in music, in community and in our daily lives.
The CSO’s commitment to diversity and inclusion reflects its firm belief that diversity and inclusion are good and essential, and in our best interest. By standing together and working together in our differences, we can achieve more. We encourage minority and female candidates to apply.
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No third party applications will be accepted.